Performs a variety of routine calculating, posting, recording, filing and typing duties in Accounts Department;
Assists in cost control and inventory taking;
Makes random inspections on all supplies for the outlet;
Checks all merchandise entering the hotel and their proper documentation;
Maintains per stocks in storeroom.

Compiles duty roster for receptionists;
Makes appropriate room assignments for arriving guests;
Provides daily departure information to reservations;
Maintains daily room availability control by checking housekeeping reports and reports room discrepancy to duty assistant manager;
Advises reservations and airport representatives on current space availability;
Maintains updated local and hotel information for guests;
Handles guest enquiries.

Picks up and delivers guests' baggage in and out of the hotel;
Escorts guests from front desk to their rooms and introduces room facilities;
Runs errands for executive office;
Delivers newspaper/guest letters;
Operates guest elevators for VIP arrival;
Ensures flags are flying in the right position;
Directs traffic and parking of vehicles at main entrance;
Provides door service to guests arriving and departing;
Orders taxis or hires car for guests upon request;
Summons bell attendants to assist arriving guests.

Supervises all guest baggage handling;
Keeps control of all items in the baggage rooms;
Co ordinates with Engineering Department for proper functioning of all elevators when required;
Compiles duty roster of bell attendants according to occupancy;
Co-ordinates with Security and Housekeeping Departments;
Arranges car services for guests.
Supervises guest services in the lobby area and by bell attendants;
Assists guests with parcel packing/delivery requirement;
Co-ordinates with Front Office Cashiers for collection of unpaid accounts from departing guests before their baggage leaves the hotel;
Arranges newspaper/ guest letter/message distribution to guests rooms;
Sets up signage boards according to daily event orders and group orders.

Prepares and designs bread and loaf for the hotel;
Supervises work of apprentice cook;
Prepares cakes, pastry, confectionery and desserts.

Processes local and overseas calls;
Provides wake up service;
Keeps close communication between departments after office hours;
Provides directory service to guests;
Knows all hotel services and service hours;
Assists in dispersing management’s instructions on emergency procedures.

Audits and processes the payments of all of the hotel’s disbursements;
Prepares expense analysis and other reports on suppliers’ invoices and monthly statements;
Keeps proper record of all amounts due to the hotel on a timely basis;
Computes all travel agents’ commissions payable;
Controls and balances all advance deposits;
Responds to account disputes and queries;
Prepares the monthly accounts receivable report;
keeps all records relating to payroll;
Prepares and remits payroll reports;
Compiles all tax returns;
Issues guest checks daily to all F & B/Front Office Cashiers and follow-up on missing checks, picks up cashiers’ daily reports at the close of each shift; arranges cashiers for other special functions;
Records all food and beverage sales at the time of meal and remits charges timely to the front office for posting to the ledge by the front office cashier;
Prepares cashier’s daily report.
Follows up overdue accounts;
Controls the credit card system of the hotel;
Liaises with accounts receivable supervisor on account disputes;
Conducts credit investigation and justifies extension of credit to hotel guests, travel agents and their customers.