Chairs daily briefing with all morning and afternoon duty supervisors and assign daily work schedules;
Spot-checks occupied and vacant guest rooms after cleaning;
Ensures all public and back of the house areas are regularly sprayed by outside pest control contractor;
Inspects all room blocked for VIP arrivals;
Maintains records and storage of all lost and found items.

Maintains and repairs all necessary mechanical and electrical engineering works of a hotel including restaurant outlets, guestrooms, and public areas.

Supervises preparation of all cold foods;
Responsible for table and food decorations;
Checks function sheets and menus daily for distribution of work loads to helpers;
Ensures that all required food items for each outlets are ready in time;
Keeps professional records of recipes and working methods.
Supervises the bakery cooks in the preparation of all doughs, pastries, cakes, sweats petit fours, sugar decorations and butter carvings;
Operates all machinery in pastry and bakery room;
Maintains quality standard set by Executive Chef.
Supervises the cookery of grilled and roasted meat, poultry and games, deep-fried foods and fish, garnishing of the grills and roasts.
Supervises presentation of all meats, poultry and seafood for main courses and appetizers by means of cooking, braising and panfrying;
Prepares sauces of all food items and sets up daily ‘mis en place’;
Checks condition of cold room and refrigerator daily.

Spot checks VIP guest rooms;
Approves rebates and reservations discounts ；Co-ordinates with the Sales and Marketing Division regarding reservation status, acceptance of personal cheque and travel vouchers;
Records all unusual incidents or complaints in duty logbook;
Greets and assists all VIPs during their stay;
Receives and screens guests for management;
Maintains close liaison with Security Department to investigate incidents or thefts in hotel;
Supervises Guest Relations Officers;
Carries master key of hotel and pager while on duty;
Solves any problems and complaints from guests regarding room reservations;
Checks arrival/departure list especially VIP bookings;
Informs the management on special hotel guests’ arrival/departure and upgrades;
Creates more personalised contact with executive accounts and entertains hotel guests occasionally;
Arranges for the General Manager to meet or contact special guests upon arrival to hotel for functions and events;
Carries out inspection on the special attention rooms;
Responsible and manages the daily operation within the hotel’s Business Center;
Up-dates master booking chart for space allocation and forecast;
Prepares monthly group reservations lists for sales office to follow up;
Assists Front Office Manager in preparing room occupancy forecasts;
Approves all reservation confirmation slips before sending out;
Prepares duty roster of all Reservations staff;
Supervises handling of guest history records;
Informs all departments of close out dates.
Directs daily works of operative staff;
Approves daily work reports prepared by shift front office clerk;
Supervises all Customer Service staff to coordinate with the Sales Department on reservations issues;
Follow-up guests’ payment slips sent out by Credit Managers.

Patrols hotel premises;
Conducts full enquiry on incidents occurred;
Ensures all items found in the hotel premises are properly recorded and kept;
Checks all exists and back staircases;
Carries out guard duty in the shopping arcade, hotel entrances and passageway in the rear service area;
Provides protection to VIP guests.

Develops new menus;
Co-ordinates with other departments on food selection and storage;
Prepares cost lists and requisitions on market times;
Assists Executive Chef on standards of food quality and preparation;
Supervises presentation and preparation of food items;
Supervises presentation and preparation of food items for daily banquet functions;
Prepares weekly work schedule;
Controls food and storeroom requisitions and inter kitchen transfer.

Checks uniform supply, stores and controls replacement of household supplies;
Controls supply and distribution of all house linen;
Keeps up-to-date stock records;
Checks and repairs staff uniforms/house linen and provides service to guests when required;
Repairs curtains and drapes.