To cope with the technology developments, vehicle servicing workers should equip themselves with basic knowledge of electrical engineering, electronics and preferably IT as well, and traditional mechanical skills which will remain to be most important as disassembly and assembly are inevitable procedures in vehicle servicing. At the same time, in-service practitioners should engage in lifelong learning to catch up with the technology advancement.
With the improvement of the economy and unemployment situation, many newly joined security personnel had left and returned to their original industries; therefore, the licensed security companies once again have faced the manpower shortage problem.
To stay competitive, real estate services companies need tech-savvy leaders and employees who can harness innovative thinking, form the right strategies and apply the systems and tools that best fit the needs of the business. Talents with advanced data analytics skills for insight generation, competence in applying property technologies for delivering business solutions and customer experiences with agility and creativity will be in strong demand. Effective interpersonal communication skills, attention to details, good people skills with clients are also essential for the industry. Given the increasing demand for transparency on sustainable and socially responsible practices, ESG (Environmental, Social and Governance) talents are sought-after in providing insights and creating long-term values for stakeholders of companies.
Digital transformation is no doubt bringing and accelerating a paradigm shift in business under the new normal. First and foremost, digital transformation requires talent. Talent development and training on emerging technologies areas like Artificial Intelligence, Blockchain, Cloud Computing, Cybersecurity and Compliance, Data Science, Extended Reality, Internet of Things, and methodology and approach involving Agile, DevOps, Docker and Containers are highly recommended. On another note, connecting opportunities in the Greater Bay Area could further support Hong Kong as an international innovation and technology hub.
Financial institutions should adopt FinTech and relevant technologies to better target different customer segments which results in enhanced customer experience. During the process of digital transformation, a new set of competencies is highly demanded. Practitioners need to reskill or upskill themselves in order to keep abreast of the latest development. In order to master the application of emerging technologies, the workforce needs to be tech-savvy. While FinTech is developing at a very fast pace, issues like data privacy and cybersecurity cannot be neglected.
The advancement in technology is impacting virtually all industries. New technologies are taking the accounting sector to new levels. Emerging technologies support the transitional role of accounting personnel into a more analytical one. Rapid advancement of technologies is giving new roles for accounting practitioners who require a new set of skills and competencies. Accounting practitioners need to reskill and upskill themselves to evolve with the changing environment. The future accountants will assume a more strategic and creative role in the business world.
Insurance companies are taking steps to recover from the adverse impact of COVID-19 and transform the industry into a new shape in order to bring it to the next higher level. Companies with better digital capabilities will have an upper hand at picking up sales. On the road to InsurTech, employees, brokers, and agents should be integrated at each step through digital interfaces. Though people are an integral part of the digitisation process, data privacy and cybersecurity cannot be overlooked.
The COVID-19 pandemic has sped up a shift from store-based selling to digital and omni-channel retailing. But the reality is that many of the changes wrought by the pandemic to buying behaviours, channel mixes and business models were underway long before the pandemic. The pandemic only accelerated these trends, driving an unprecedented level of urgency to retailers’ actions. As technology advances, retailers should not focus only on technology application but on how to use it to deliver an experiential retailing journey that connects the online world to an in-person experience in a right-sized, technology-enabled, service-driven store. Therefore, employees with IT talents, online-to-offline (O2O) customer servicing and digital marketing strategies, and an agile mindset for business transformation are in high demand in the manpower pool, while companies should have the retailing infrastructure enhanced to offer a satisfying omni-channel retailing experience.
The pandemic crisis accelerated the adoption and implementation of many technologies and catalysed some huge changes in the industry. Spurred by social distancing and lockdown measures amid the pandemic, the demand for e-commerce rose sharply. The pandemic also accelerated the B2B world moving online, and B2B trade decision are becoming more data-driven and less dependent on traditional one-to-one sales model. Momentum in e-commerce trade in the global marketplace is expected to accelerate further.
Similar to other industries facing the legacy of the pandemic and volatile economic environment, hotel careers will be demanding and challenging. With the abundant career development opportunities to be unveiled in the Greater Bay Area, the industry opens doors for those who are willing to explore beyond the local market.
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