The entire T&L industry is accelerating the pace of digitalisation with the pandemic as the catalyst which has led to various new technologies development across the sectors. Use of enhanced e-logistics solutions, Internet of Things (IoT), digital technologies, and Artificial Intelligence (AI) are some of the new developments to enhance the operation and create a competitive advantage to cope with the increased demands and expectations from customers.
The retail industry was hard hit by COVID-19. Retailers who have begun digital transformation with robust e-commerce sites and retail technologies were able to make changes to pivot their operations to adapt to the COVID restrictions, meet new customer needs, and generate sales. Others who have not yet started digital transformation or no e-commerce platform lost revenue and customers. Therefore, retailers saw the need to develop new retail in their businesses, an integrated retail delivery model which converges digital and offline experiences using omni-channel strategies to enhance customer experience. In this online-merge offline (OMO) model, retailers tried to make shopping not just about the in-store experience, website, or mobile shopping, but about every experience the customer has with the brand at every touchpoint. The change of the retail direction has brought retailers to examine the shift of customer behaviour, the data which provides business insights, the customer journey they need to create, and the digitalisation of business operations to enhance efficiency and consistency.
Practitioners of the media and communications (MC) industry constantly embrace advanced technology to create new experiences for readers, audiences and potential consumers. The expanding e-commerce market in the post-pandemic era, adoption of artificial intelligence, AR and VR technologies, and new immersive virtual world – metaverse, all lead to more business opportunities for this vibrant industry. Engaging and retaining experienced staff to design and provide new services in the dynamic environment is one of the challenges faced by employers.
The plight of the COVID-19 pandemic has made inroads into almost every industry globally but the hospitality sector has been particularly hard hit. Some hoteliers survive by operating as Designated Quarantine Hotels, as well as to continue with the staycations, daycations and extended stay programmes.
When business from international travellers and local spenders continues to gather momentum, coupled with Hong Kong’s strategic role in the Greater Bay Area, the battered hotel sector should be able to spring back gradually.
While having a glimpse of the silver lining at the start of 2022, the public was caught off guard with the onslaught of the Omicron variant which was just about one month ahead of the longed for Chinese New Year celebrations. Once again, the industry has to stand against a devastating blow. Nonetheless, riding on the Government’s support to encourage local spending, promote cultural tourism and multi-destination travel in the Greater Bay Area (GBA), industry stakeholders could complement the strengths of our GBA partners in arriving at an international cuisines hub in the longer term when normalcy returns. Manpower with enthusiasm and passion to bring the industry to the higher realms would be in demand.
The pandemic has changed how people dress, as well as how the fashion and textile industry manage supply chain, design and production. During the pandemic, the fashion industry has become the largest e-commerce sector. The booming online fashion market has provided young people the opportunity to begin small business and has prompted sophisticated consumers who are concerned about climate change to practise fashion sharing economy. While new technology is further adopted in fashion industry, employees and young fashion graduates have to equip themselves with relevant updated skills and business mindset to grasp opportunities in the evolving industry.
In order to strive under the competitive global environment, it is critical for the construction industry in Hong Kong to promote efficiency and innovation by adopting modern construction methods and techniques, information technology and automation technology. To encourage innovative technologies in the sector, the Hong Kong government has set up the Construction Innovation and Technology Fund to help boost technology adoption and increase productivity via automation and digitisation, including funding support for Building Information Modeling, Modular Integrated Construction, etc.
The industrial competitiveness of Hong Kong’s manufacturing technology industry depends on the Industry 4.0 mindset nurtured from the top management to frontline staff, a tech-savvy team specialising in Industry 4.0 and data visualisation skills, and a pool of research and development talents in applied and industrial research. These ingredients blending together will bring out the co-innovate industrial image and career prospects of the manufacturing technology industry.
The Electrical and Mechanical (E&M) Engineering sector accounted for 90.2% of the manpower in the E&M Services Industry. The number of employees in this sector continued to increase, recording a growth of 3.3% compared with that of four years ago. On the other hand, the number of trainees and vacancies in the sector decreased by 13.5% and 20.2%, respectively.
To cope with the technology developments, vehicle servicing workers should equip themselves with basic knowledge of electrical engineering, electronics and preferably IT as well, and traditional mechanical skills which will remain to be most important as disassembly and assembly are inevitable procedures in vehicle servicing. At the same time, in-service practitioners should engage in lifelong learning to catch up with the technology advancement.
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