(1) Provides supervisory coverage in ticket office;
(2) Compiles daily, weekly and monthly statistical reports on tickets issued;
(3) Updates information of flight movements, exchange rates and air tariffs;
(4) Assists subordinates in handling complicated matters.

(1) Designs IT applications and systems, and/or customises package solutions to meet business objectives;
(2) Manages all phases of the development life cycle including feasibility study, development, implementation and support;
(3) Manages specific IT development or services projects based on the user’s/customer’s requirements;
(4) Undertakes design, technical support and review on IT/network security, firewalls and intrusion detection;
(5) Drafts the information security standards, policies and procedures.

(1) Takes charge of the overall operation;
(2) Maintains close liaison with personnel in the local travel market and participates in international travel trade conventions/conferences.

Assists the director/manager in duties related to Meeting, Incentives, Conventions and Exhibitions business, supervisors staff in operational matters related to Meeting, Incentives, Conventions and Exhibitions

(1) Controls booking situation for all flights;
(2) Works with ticketing officers;
(3) Sells seats and services to passengers;
(4) Provides information to other departments.

(1) Designs and develops computer programmes to meet business needs according to the requirements laid down by the functional and technical specifications;
(2) Applies appropriate system and programming tools, and hardware to deliver cost efficient business solutions;
(3) Specialises in the system support and maintenance, which enables the use of system software for improving the system performance and quality of service;
(4) Undertakes design, technical support and review on IT/network security, firewalls and intrusion detection;
(5) Drafts the information security standards, policy and procedures.

Performs clerical duties of a general nature such as copying, compiling, filing and recording information.