(1) Assumes the total responsibility of managing the establishment, usually with other managers/executives as direct subordinates;
(2) Implements the establishment’s policies with a view to achieving their objectives.

(1) Assists the manager to co-ordinate tour operation for groups and individuals;
(2) Liaises with airlines, other travel agencies and hotels;
(3) Promotes sales to commercial accounts;
(4) Follows up on future booking and attends to complaints.

(1) Accounting duties which include the following: audits and processes the payments of all of the company’s disbursements;
(2) Prepares expense analysis and other reports on suppliers’ invoices and monthly statements;
(3) Keeps proper record of all amounts due to the company on a timely basis;
(4) Computes all travel agents’ commissions payable;
(5) Controls and balances all advance deposits;
(6) Responses to account disputes and queries;
(7) Prepares the monthly accounts receivable report;
(8) Keeps all records relating to payroll;
(9) Prepares and remits payroll reports;
(10) Compiles all tax returns.

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(1) Guides and assists passengers to board the aircraft or escorts disembarking passengers to the immigration counter;
(2) Makes arrangements to passenger coaches for airport and aircraft transfers;
(3) Checks passenger load and bag number of each flight;
(4) Completes flight reports;
(5) Makes necessary boarding, paging or delay announcements;
(6) Collects and checks travel documents and tickets from boarding passengers;
(7) Calculates and accepts charges arising from excess baggage;
(8) Implements any changes in the check-in procedure as instructed by supervisor;
(9) Obtains and issues seat numbers;
(10) Issues boarding passes; collects airport tax.

(1) Accompanies groups of tourists and others on sightseeing tours within a city, or to places of general interest;
(2) Assists in interpreting and purchasing.

(1) Controls booking situation for all flights;
(2) Works with ticketing officers;
(3) Sells seats and services to passengers;
(4) Provides information to other departments.