(1) Greets and conducts passengers to assigned seats;
(2) Bids farewell when disembarking;
(3) Ensures that seat-belts are fastened and “no-smoking” signs obeyed whenever necessary;
(4) Distributes reading materials, answers enquiries;
(5) Ensures prepared meals and beverages are on board and serves them;
(6) Keeps cabin tidy and stows equipment securely;
(7) Administers minor medical aid;
(8) Explains use of safety equipment;
(9) Distributes immigration and landing forms;
(10) May collect money for beverages and duty free items;
(11) Makes announcements;
(12) Ensures passengers’ in-flight safety and comfort.

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(1) Provides information on tours available, details of the destination, budget, travel documents required;
(2) Provides information and makes recommendation on travel arrangement etc. so that customers can make their best choice.

(1) Prepares itineraries, makes travel and hotel reservation according to customers’ requirement;
(2) Examines schedules of air, sea or land transport and hotel facilities;
(3) Completes and issues tickets, vouchers and other documents;
(4) Makes special arrangements for package tours;
(5) May need to assist passengers to obtain passports, visas and foreign currencies;
(6) May prepare accounts and receive payments;
(7) Advises on air fares and routes;
(8) Makes bookings for customers and channels their special requests to reservations department;
(9) Collects money in the right currency and issues tickets to passengers;
(10) Checks flight movements.

(1) Supervises and co-ordinates all traffic activities at the airport and key areas in the station;
(2) Monitors and ensures that crew’s operational requirements are met legally and cost effectively;
(3) Deputises for customer service manager in his absence and informs him when emergency procedure is required;
(4) Handles passengers complaints;
(5) Keeps destination ports informed of flight movements and passenger/cargo loads;
(6) Liaises with reservations and sales departments.

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Deals with matters connected with airfreight, such as airway bills or consignment notes, loading, unloading and distribution of load on the plane.