Recommendation
Training Needs
- Airline Companies -
1st
Service Attitude/ Customer Service
2nd
Human Resources Management / Risk Management
3rd
Supervisory Techniques, Leadership Skills
- Travel/Ticket Agents -
1st
Ticketing and Reservation System
2nd
Service Attitude/Customer Service
3rd
Travel/Cruise Consultancy
- MICE -
1st
Convention and Exhibition Management
2nd
Crisis Handling
3rd
Ticketing and Reservation System
- Amusement Parks/Museum/Attractions -
1st
Problem Solving / Service Attitude/Customer Service
2nd
Venue Operations / Communication/ Presentation
3rd
Ticketing and Reservation System
- Continue to actively recruit talents from the Mainland and overseas, bringing in skilled professionals to help stabilise the workforce and elevate the overall service quality in the tourism industry.
- Further promote various employment schemes for employers to acquire various types of energetic workforce.
- Continue organising large-scale job fairs in different districts to help match employers and job seekers.
- Subsidise employers to provide on-the-job training for their employees.
- Review the scope of the funding schemes for the tourism industry, such as extending the eligibility of the “Development Fund for the Travel Industry” to practitioners of other sectors in the tourism industry.
- Further promote the Continuing Education Fund to citizens for lifelong learning and reskilling in tourism and related sectors.
- Encourage employers to hire apprentices and provide practical training for students, e.g. by offering subsidies to employers for student internships.
- Review the current remuneration packages and offer more attractive career packages to retain professionals.
- Further consider replacing some tasks with robots and technology, such as ticketing and reservation, to pool the resources on human resources.
- Encourage staff to acquire higher qualifications, upskill and reskill in accordance with the latest industry developments, and gain more international exposure in order to seek career progression.
- Offer job rotation within and across various sectors, which helps employees learn new skills, expand social networks and gain on-the-job experience.
- Actively participate in the funding schemes supporting the tourism sector to revere Hong Kong as the Events Capital of Asia and the World’s Meeting Place, simultaneously building the confidence of the industry practitioners and attracting the workforce to enter the industry.
- Proactively engage in upskilling programmes to stay up-to-date with the latest trends and developments.
- Participate in the industry’s upskilling initiatives to grasp invaluable opportunities to expand their expertise, refine their service delivery, and anticipate the evolving needs of visitors.
- Utilise the funding support available to pursue continuous education and lifelong learning, enrol in industry-specific courses or pursue higher education qualifications.
- Consider proactively broadening the scope of student recruitment to better prepare the future workforce for the tourism industry to cater to the needs and preferences of a wide range of visitors.
- Continue soliciting the Government’s support for policy enhancement, including mutual recognition of academic qualifications of different regions.
- Closely examine the key training requirements reflected by the employers in the survey and incorporate comprehensive and targeted training in the programmes to nurture students to enter the tourism industry.
- Explore collaborative opportunities with overseas educational institutions and industry partners, actively seeking to expand internship and study trip opportunities for their students in the tourism professions.
