Manpower Dynamics. Data Intelligence
Tourism
Airline companies, Travel agents and airline ticket agents, Meetings, Incentives, Conventions and Exhibitions Companies, Amusement Parks/Museum/Attractions
Tourism
Manpower Survey 2023
FT Employees
Managerial/ Professional
06,755
Supervisory/ Technical
09,435
Clerical/ Operative
026,559
Secretarial/ Others
0370
Total
043,119
Prominent Jobs
1st
Cabin Attendant/Crew
2nd
Others (Managerial/ Professional Level)
3rd
Travel Consultant
4th
Travel Agency Clerk; Reservation and/or Ticketing Clerk
5th
Airport Supervisor ; Traffic Supervisor ; Crew Control Supervisor / Crew Operations Supervisor; Senior Purser ; Purser ; Customer Relations Supervisor
Annual Change of Employees over 2019
Annual Change Rate:
-05.4%
Vacancies
Total
0687
Vacancy rate
01.6%
Prominent Vacancies
1st
Travel Consultant
2nd
Tour Escort; Escort Guide (Outbound)
3rd
Airport Supervisor ; Traffic Supervisor ; Crew Control Supervisor / Crew Operations Supervisor; Senior Purser ; Purser ; Customer Relations Supervisor
4th
Cabin Attendant/Crew
5th
General Office Clerk; Personnel Clerk; Training Clerk; Sales Clerk; Control Clerk; Human Resources Clerk
PT Employees
Managerial/ Professional
02
Supervisory/ Technical
0218
Clerical/ Operative
04,020
Secretarial/ Others
05
Total
04,245
Monthly Income
- Airline Companies -
- Travel/Ticket Agents -
- MICE -
- Amusement Parks/Museum/Attractions -
Preferred Education
- Airline Companies -
Managerial/ Professional
99.8%First Degree
Supervisory/ Technical
93.2%Diploma/ Certificate
Clerical/ Operative
89.9%Secondary 4 to 7
Secretarial/ Others
66.7%Diploma/ Certificate
- Travel/Ticket Agents -
Managerial/ Professional
66.4%First Degree
Supervisory/ Technical
54.8%Diploma/ Certificate
Clerical/ Operative
70.8%Diploma/ Certificate
Secretarial/ Others
55.9%Secondary 4 to 7
- MICE -
Managerial/ Professional
73.2%First Degree
Supervisory/ Technical
59.7%First Degree
Clerical/ Operative
79.0%Diploma/ Certificate
Secretarial/ Others
50.0%Diploma/ Certificate
37.5%Secondary 4 to 7
- Amusement Parks/Museum/Attractions -
Managerial/ Professional
97.6%First Degree
Supervisory/ Technical
88.4%First Degree
Clerical/ Operative
95.6%Secondary 4 to 7
Secretarial/ Others
65.0%Secondary 4 to 7
Preferred Experience
- Airline Companies -
Managerial/ Professional
98.4%6 years to less than 10 years
Supervisory/ Technical
98.0%3 years to less than 6 years
Clerical/ Operative
97.5%1 year to less than 3 years
Secretarial/ Others
39.4%Less than 1 year
30.3%3 years to less than 6 years
- Travel/Ticket Agents -
Managerial/ Professional
85.1%6 years to less than 10 years
Supervisory/ Technical
84.3%3 years to less than 6 years
Clerical/ Operative
53.7%1 year to less than 3 years
Secretarial/ Others
50.7%Less than 1 year
- MICE -
Managerial/ Professional
72.6%6 years to less than 10 years
Supervisory/ Technical
87.4%3 years to less than 6 years
Clerical/ Operative
46.8%1 year to less than 3 years
39.2%No experience
Secretarial/ Others
41.7%Less than 1 year
37.5%No experience
- Amusement Parks/Museum/Attractions -
Managerial/ Professional
81.8%6 years to less than 10 years
Supervisory/ Technical
78.4%3 years to less than 6 years
Clerical/ Operative
97.7%1 year to less than 3 years
Secretarial/ Others
51.7%No experience
Recruitment Difficulties
1st
Lack of candidates with relevant experience
2nd
Lack of candidates with relevant training / academic or professional qualifications in the related disciplines
3rd
Terms of employment could not meet recruits’ expectations
Age of Employees
- Airline Companies -
Managerial/ Professional
40.1%46 – 55
25.7%56 – 65
Supervisory/ Technical
34.8%46 – 55
27.4%36 – 45
Clerical/ Operative
28.6%36 – 45
26.5%46 – 55
Secretarial/ Others
30.8%36 – 45
30.8%46 – 55
- Travel/Ticket Agents -
Managerial/ Professional
46.1%46 – 55
27.0%56 – 65
Supervisory/ Technical
38.4%36 – 45
35.0%46 – 55
Clerical/ Operative
32.2%46 – 55
31.4%36 – 45
Secretarial/ Others
46.8%36 – 45
44.3%46 – 55
- MICE -
Managerial/ Professional
54.1%46 – 55
Supervisory/ Technical
36.5%26 – 35
26.8%36 – 45
Clerical/ Operative
57.2%46 – 55
Secretarial/ Others
43.3%26 – 35
26.7%36 – 45
- Amusement Parks/Museum/Attractions -
Managerial/ Professional
41.5%36 – 45
28.8%46 – 55
Supervisory/ Technical
35.9%26 – 35
30.0%36 – 45
Clerical/ Operative
36.3%26 – 35
21.7%36 – 45
Secretarial/ Others
31.6%26 – 35
31.6%36 – 45
Manpower Forecast
- Airline Companies -
Average Annual Growth (2024 -2027)
Average Annual Growth
07.6%
- Airline Companies -
Annual Additional Manpower Requirement
2024 -2027
- Travel/Ticket Agents -
Average Annual Growth (2024 -2027)
Average Annual Growth
06.4%
- Travel/Ticket Agents -
Annual Additional Manpower Requirement
2024 -2027
- MICE -
Average Annual Growth (2024 -2027)
Average Annual Growth
02.0%
- MICE -
Annual Additional Manpower Requirement
2024 -2027
Training Needs
- Airline Companies -
Training Needs
1st
Service Attitude/ Customer Service
2nd
Human Resources Management / Risk Management
3rd
Supervisory Techniques, Leadership Skills
- Travel/Ticket Agents -
Training Needs
1st
Ticketing and Reservation System
2nd
Service Attitude/Customer Service
3rd
Travel/Cruise Consultancy
- MICE -
Training Needs
1st
Convention and Exhibition Management
2nd
Crisis Handling
3rd
Ticketing and Reservation System
- Amusement Parks/Museum/Attractions -
Training Needs
1st
Problem Solving / Service Attitude/Customer Service
2nd
Venue Operations / Communication/ Presentation
3rd
Ticketing and Reservation System
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