Keeps an up-to-date information list on all in house guests;
Operates the paging system;
Screen calls as requested by guests;
Supervises and compiles staff schedule according to hotel occupancy;
Logs daily long distance call charges and checks for billings.

Supervises the Reservations team and assists to manage hotel rooms selling strategies;
Tracks and records departmental statistics and taking remedial measures to improve sales and services;
Supervises and handles all reservations and telephone inquiries;
Co-ordinates with other departments to ensure guest satisfaction on arrival.

Supporting staff to the operations of the Personnel, Training and Human Resources Departments;
Provides clerical supports to these departments on day-to-day basis.

Provides massage/body treatment service for guests, members and customers;
carries out massage/body treatment;
Checks massage/body treatment and retail sales stock on a regular basis;
Prepares clean towels for guests;
Checks towel stock on a regular basis;
Carries consultation to client to ensure treatment safety.

Informs department heads concerned of any necessary procedures on internal security matters;
Liaises with the police;
Arranges staff safety training, fire drill tests;
Security screening of new employees;
Investigates all incidents and thefts within the hotel.

Performs employment, training and development function, performance appraisal, salary administration, employee relations, safety procedures, medical and other benefits;
Plans and implements effective personnel management and training procedures for all levels of staff;
Provided staff consultation;
Evaluates the effectiveness of training activities in personnel management.

Supervises all laundry and valet attendants;
Provides valet service to guests;
Distributes linen and uniforms to other departments as required and minimises the costs incurred in cleaning;
Supervises washers, pressers, linen sorters and valet attendants.