(1) Develops new accounts and additional business by regularly contacting clients and calling on potential clients, obtains marketing information and follows referrals from clients and competitors;
(2) Completes weekly call reports;
(3) Coordinates and plans the digital media creation and multi-channel publication of the requested content.

(1) Assists the manager to co-ordinate tour operation for groups and individuals;
(2) Liaises with airlines, other travel agencies and hotels;
(3) Promotes sales to commercial accounts;
(4) Follows up on future booking and attends to complaints.

(1) Makes travel and hotel reservation according to customers’ requirement;
(2) Examines schedules of air, sea or land transport and hotel facilities;
(3) Completes and issues tickets, vouchers and other documents;
(4) Makes special arrangements for package tours;
(5) May need to assist passengers to obtain passports, visas and foreign currencies;
(6) May prepare accounts and receive payments;
(7) Advises on air fares and routes;
(8) Makes bookings for customers;
(9) Collects money in the right currency and issues tickets to passengers;
(10) Checks flight movements.

(1) Assists the digital marketing team to manage relevant social media;
(2) Updates and interacts with public on digital platform.

(1) Recruits, interviews and hires employees;
(2) Counsels, transfers and dismisses employees based on appraisal of supervisors.
(3) Counsels and advises department heads regarding personnel problems;
(4) Assists in implementing training policies and functions;
(5) Keeps staff training records;
(6) Arranges for training schedules and liaises with outside training/education institutions.

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(1) Controls booking situation for all flights;
(2) Works with ticketing officers;
(3) Sells seats and services to passengers;
(4) Provides information to other departments.