(1) Controls, formulates and supervises the ticketing system of the agency according to international and local regulations;
(2) Clarifies booking situation with management of travel/tourism related organisations and commercial accounts.

(1) Takes dictation and transcribes letters, reports and memos;
(2) Answers telephone, screen calls and takes messages;
(3) Prepares replies to routine enquiries;
(4) Maintains daily calendar and appointment schedules;
(5) Receives personal callers and performs related secretarial duties.

(1) Plans, organises, directs and controls the company’s marketing functions;
(2) Reviews market and sales analysis to determine local and overseas market requirements;
(3) Co-ordinates public relations activities relating to sales promotion;
(4) Chairs the daily briefing of sales department, controls the Kardex System.
(5) Submits a monthly sales report, solicits for group business;
(6) Conducts sales campaign and contacts all visiting travel trade and business personnel;
(7) Develops digital marketing strategies on the data collected from customers and various sources;
(8) Develops and implements company’s digital marketing and online-media strategies and campaigns;
(9) Oversees, co-ordinates and plans the digital media creation and multi-channel publication of the requested content;
(10) Undertakes marketing activities and advertising promotional plans, manages events and data analyses.

(1) Operates and controls data processing equipment;
(2) Enters prepared source data into data entry machine;
(3) Records data on card, magnetic tape and disk;
(4) Despatches computer print-outs to users;
(5) Sets up, renews and updates the travel agent’s home page;
(6) Monitors and provides data on the website traffic for management’s analysis;
(7) Provides technical support services to internal users or external clients, including desktop hardware, system and application software installation; upgrading.

(1) Formulates and supervises the reservation system;
(2) Clarifies booking situation with management of travel/tourism related organisations and commercial accounts;
(3) Promotes good relations with the public.

(1) Plans, organises, directs and controls the company’s marketing functions;
(2) Reviews market and sales analysis to determine local and overseas market requirements;
(3) Co-ordinates public relations activities relating to sales promotion;
(4) Chairs the daily briefing of sales department, controls the Kardex System.
(5) Submits a monthly sales report, solicits for group and convention business;
(6) Conducts sales campaign and contacts all visiting travel trade and business personnel;
(7) Develops digital marketing strategies on the data collected from customers and various sources;
(8) Develops and implements company’s digital marketing and online-media strategies and campaigns;
(9) Oversees, co-ordinates and plans the digital media creation and multi-channel publication of the requested content;
(10) Undertakes marketing activities and advertising promotional plans, manages events and data analyses.

(1) Assumes the total responsibility of managing the establishment, usually with other managers/executives as direct subordinates;
(2) Implements the establishment’s policies with a view to achieving their objectives.