Performs general duties and assists clients in arranging the required visas and travel documents for tour groups.

(1) Assists the manager to co-ordinate tour operation for groups and individuals;
(2) Liaises with airlines, other travel agencies and hotels;
(3) Promotes sales to commercial accounts;
(4) Follows up on future booking and attends to complaints.

(1) Operates and controls data processing equipment;
(2) Enters prepared source data into data entry machine;
(3) Records data on card, magnetic tape and disk;
(4) Despatches computer print-outs to users;
(5) Sets up, renews and updates the travel agent’s home page;
(6) Monitors and provides data on the website traffic for management’s analysis;
(7) Provides technical support services to internal users or external clients, including desktop hardware, system and application software installation; upgrading.

(1) Designs IT applications and systems, and/or customises package solutions to meet business objectives;
(2) Manages all phases of the development life cycle including feasibility study, development, implementation and support;
(3) Manages specific IT development or services projects based on the user’s/customer’s requirements;
(4) Undertakes design, technical support and review on IT/network security, firewalls and intrusion detection;
(5) Drafts the information security standards, policies and procedures.

(1) Plans, organises, directs and controls the company’s marketing functions;
(2) Reviews market and sales analysis to determine local and overseas market requirements;
(3) Co-ordinates public relations activities relating to sales promotion;
(4) Chairs the daily briefing of sales department, controls the Kardex System.
(5) Submits a monthly sales report, solicits for group and convention business;
(6) Conducts sales campaign and contacts all visiting travel trade and business personnel;
(7) Develops digital marketing strategies on the data collected from customers and various sources;
(8) Develops and implements company’s digital marketing and online-media strategies and campaigns;
(9) Oversees, co-ordinates and plans the digital media creation and multi-channel publication of the requested content;
(10) Undertakes marketing activities and advertising promotional plans, manages events and data analyses.

(1) Meets sales targets;
(2) Sells air travel services;
(3) Produces regular reports on business transactions;
(4) Attends daily briefing and follows up the instructions from supervisor.

(1) Assumes the total responsibility of managing the establishment, usually with other managers/executives as direct subordinates;
(2) Implements the establishment’s policies with a view to achieving their objectives.