(1) Establishes general personnel policies and adheres to labour laws; oversees staff recruitment, selection and replacement;
(2) Assists department heads in scheduling staff vacation;
(3) Strengthens employee relations with special incentive and activity programmes;
(4) Handles staff grievances;
(5) Prepares staff magazine;
(6) Works with operation analyst in staff control.

(1) Ensures smooth and efficient running of the internal systems and procedures;
(2) Provides prompt and efficient centralised office and supporting services for all personnel.

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(1) Reviews and analyses the existing tourism products, and masters the latest travel development direction and information;
(2) Understands and compares tourism products to be sold, understands customers’ requirements and expectations of different tourism products, and conducts sales activities;
(3) Provides excellent customer service;
(4) Identifies the potential risks of various tourism activities;
(5) Understands the company’s market positioning and establishes the company’s brand image;
(6) Implements compliance management.

(1) Reviews and analyses the existing tourism products, masters the latest travel development direction and information, formulates development and optimisation solutions of tourism products, and evaluates the effectiveness of newly developed tourism products;
(2) Understands and compares tourism products to be sold, understands customers’ requirements and expectations to different tourism products, conducts sales activities, and evaluates the effectiveness of sales strategies;
(3) Provides excellent customer service;
(4) Identifies the potential risks of various tourism activities, and risk management of travel service providers;
(5) Understands the company’s market positioning, establishes the company’s brand image, and formulates marketing plan;
(6) Obtains the latest operational management knowledge, formulates policies and implements compliance management.

(1) Ensures smooth and efficient running of the internal systems and procedures;
(2) Provides prompt and efficient centralised office and supporting services for all personnel.

(1) Reviews and analyses the existing tourism products and masters the latest travel development direction and information;
(2) Understands and compares tourism products to be sold, understands customers’ requirements and expectations of different tourism products, conducts sales activities, and evaluates the effectiveness of sales strategies;
(3) Provides excellent customer service;
(4) Identifies the potential risks of various tourism activities;
(5) Understands the company’s market positioning, establishes the company’s brand image, and formulates marketing plan;
(6) Implements compliance management.