(1) Provides supervisory coverage in ticket office;
(2) Compiles daily, weekly and monthly statistical reports on tickets issued;
(3) Updates information of flight movements, exchange rates and air tariffs;
(4) Assists subordinates in handling complicated matters.

(1) Establishes general personnel policies and adheres to labour laws; oversees staff recruitment, selection and replacement;
(2) Assists department heads in scheduling staff vacation;
(3) Strengthens employee relations with special incentive and activity programmes;
(4) Handles staff grievances;
(5) Prepares staff magazine;
(6) Works with operation analyst in staff control.

(1) Plans and implements effective personnel management and training procedures for all levels of staff;
(2) Co-ordinates and controls internal and external training;
(3) Advises management on personnel/training and management development trends;
(4) Acts as course leader in specific training programmes;
(5) Provides counselling for employees;
(6) Determines the effectiveness of personnel and training activities.

Handles odd jobs and despatches errands for the general office.

(1) Oversees accounting matters;
(2) Advises top management on financing of capital expenditure monitors
(3) Reviews accounting and financial control system for the company;
(4) Prepares accounting reports and budgets for top management;
(5) Prepares and reviews tax returns;
(6) Supervises and coordinates the activities of accounting staff.

(1) Controls, formulates and supervises the ticketing system of the agency according to international and local regulations;
(2) Clarifies booking situation with management of travel/tourism related organisations and commercial accounts.

(1) Ensures the correctness of flight plans which contain route details, fuel consumption, flight time, altitudes, weather information and navigation information and relevant documents prepared by the Flight Dispatch Officer;
(2) Supervises pre-flight briefings to pilots conducted by the Flight Dispatch Officer.