Establish organisational image and develop, maintain and improve customer relationship management strategies. Develop customer service plans and customer service performance criteria. Develop an after-sales service plan. Analyse, deploy and optimise customer relationship management systems and manage partner relationships. Develop IP and PR crisis management policies and monitor the progress.

Develop and implement data analysis, data collection systems and other strategies that optimise statistical efficiency and quality. Acquire data from primary or secondary data sources and maintain databases/data systems. Examine and identify database structural necessities by evaluating client operations, applications, and programming. Assess database implementation procedures to ensure they comply with internal and external regulations. Prepare accurate database design and architecture reports for management and executive teams.

Lead innovation within the organisation and define how additional business value could be created through the utilisation of the organisation’s data assets and analytics. Develop, plan and manage the overall policies and goals of the data science function of the organisation. Ensure all key data management procedures and processes comply with the relevant regulatory requirements. Evaluate and select the appropriate tools, techniques, staffing and methodologies to extract and manage data for application development.