Provides education/training for pre-entry or post-entry IT personnel.

Supervises shift team of operators and manages all areas of data centre operations; follows through Change and Problem Management on hardware, software and environment. May provide technical assistance through help desk hotline or call centre.

Administrates the applications network infrastructure and telephony (voice, data, wireless) systems; oversees the design and installation of wiring for these systems.

Participates in IT related R&D activities by performing scientific and technical tasks involving the application of concepts and operational methods, and usually under the supervision of researchers/scientists/engineers.

Provides services including installation of IT systems and networks, preventive and remedial maintenance to meet company/ customer service level expectations; provides first level troubleshooting training to customers.

Designs and develops computer games or multimedia products in both programming and creative aspects; prepares creative designs (such as graphic designs, character designs, web designs, and animation designs) for multimedia production, computer game development, computer animation and digital visual effects. Designs, develops, configures and optimises extended reality software to meet market and/or client requirements in virtual reality/ augmented reality/ mixed reality.

Sets sales/marketing strategy; advises the sales/marketing representatives on ways to improve their sales/marketing performance; maintains contact with dealers and distributors; analyses sales/marketing statistics gathered by their staff to determine IT sales/marketing potential and inventory requirements; monitors the preferences of customers.