Manages specific IT development or services projects based on the user/customer requirements to ensure the implementation is on schedule and within budget; designs the processes that enable the management and service of various user/customer groups are satisfactory to meet the company’s standards and requirements.

Gathers, studies, analyses user requirements; designs, develops, implements, enhances, tests, documents and manages application systems. Conducts systems integration test and be actively involved in user acceptance test. Supports and maintains production systems. Liaises, deals with management, users and vendors.

Participates in non-IT related R&D activities by performing scientific and technical tasks involving the application of concepts and operational methods, and usually under the supervision of researchers/scientists/engineers.

Design user interfaces. Translates and documents the functional requirements based on user/customer requirements; performs system studies, analysis, design and implementation of computer systems to meet user/customer business and operational needs.

Plans and designs new communication software; installs new networks and services; analyses current and planned network usages; and recommends solutions to solve networking problems.

Involves presenting and demonstrating company’s IT products/services.

Operates, monitors and supports computer systems to ensure high system availability and that scheduled events are executed. In small data centres, the responsibilities also include telecommunication and Help Desk.