Provides technical support services to internal users or external clients, including desktop hardware, system and application software installation; upgrading; problem diagnosis and resolution over the phone/intranet/e-mail; and/or dispatches to user location, if necessary, to help solving the problems.

Develops and tests computer programs to meet business needs according to the requirements laid down by the functional and systems specifications; applies appropriate system and programming tools, and hardware to deliver cost efficient business solutions in all aspects.

Engages directly in professional work of non-IT related R&D activities, those professionals with scientific or technological training.

Evaluates customers’ business needs and determines areas where the company’s IT product/services can complement theirs; explains to customers how the IT products/ services can solve their business problems; checks on proper equipment installation and delivery of services, and working with customers on future needs.

Carries out services including IT systems and networks, preventive and remedial maintenance, as directed by Service Engineer, to meet service level expectations.

Engages directly refer to in professional work of IT related R&D activities, those professionals with scientific or technological training

Assists in gathering, studying and analysing user requirements; assists in designing applications; develops, enhances, tests and documents applications. Supports and maintains production system. Conducts user training.