Recommendation
Trainning needs
1st
Product Advisory / Product Demonstration
2nd
Inventory Management / Supply Chain and Logistics Management
3rd
Product Management / Supplier Relationship Management
- Outreach to secondary schools through life planning education via the Business-School Partnership Programme under the Education Bureau, VTC’s 「專+導航」 Campaign, and other outreaching activities so as to introduce the industry trend, career prospects, and professional development of the retail industry as well as VPET pathways to students, parents, teachers, career masters, and principals.
- Equip secondary school students with career-related competencies and generic skills for the retail industry through Applied Learning Courses in the senior secondary curriculum.
- Engage industry partners to offer industry experience to secondary school students and VPET students, in the form of industry visits, job shadowing, project collaborations, internship opportunities, etc, so to provide young talents with earlier exposure to the industry and better ideas of the career path, attracting more new blood to consider landing the first job in retail.
- Tools such as advanced point-of-sale systems, data-driven decision making tools, self-checkout counters, real-time inventory visibility, RFID, electronic shelf labels, machine learning, AI and generative AI can bolster efficiency, improve supply chain optimisation, safeguard cybersecurity, and enhance customer services.
- Deploy emerging technologies such as AI, AR and gamification to create retailtainment and enhance shopping experience.
- Flexible workforce management solutions, such as task management software and workforce management software for scheduling, time and attendance, employee self-service, etc, are on the rise to boost productivity and sustain continued growth.
- Upskill all employees, not just those who already have specialised skills but also those who have not yet had any specialised skills, for creating a more inclusive and adaptable workforce.
- Recognise the current skills of existing employees through Recognition of Prior Learning to promote career development.
- Hire new employees based on a skills-first talent approach over the traditional credential-based hiring approach in the talent development cycle to accommodate a more diverse talent pool from new candidates.
- Provide on-the-job training in the following areas with reference to the Specification of Competency Standards for the retail industry under the Hong Kong Qualifications Framework to enhance customer experience:
- For management and supervisory levels: product management, inventory management, supply chain and logistics management, and customer relationship management
- For operative level: product demonstration, digital and social media marketing, and retail sourcing
- Offer bite-sized in-service training for digital skills, equipping employees for the digital transformation for new retail.
- Arrange tailor-made workshops to familiarise employees with the culture, language and shopping behaviours of the tourists from the Middle East and ASEAN countries.
- Provide clear career pathways to grow within the company, illustrating the progression from entry-level to management and beyond.
