The operating arm of an establishment in charge of finding out needs of customers, securing the business and serving customers. Specifically:
Sales & marketing - Assess the market/customers demand/ needs and competition environment; recommend and implement sales target, customer relationship strategy, marketing strategy and pricing strategy etc.
Customer service - The business process from initial enquiry, booking, baggage services to arrangement of shipments / tickets, and the related procedure and documentation.

The upper level of an establishment in charge of the formulation of strategies, setting of guidelines, targets and steering of performance of the overall business of the establishment. Specifically:
Business management - Assess the business potential and resources required for developing the business. Ensure the establishment, its business partners and contractors work together and in line with the company goal. Formulate performance indices for the establishment and monitor the progress of the establishment in reaching the target; adjust the policy/strategy if necessary.
Strategy planning - Establish the local/regional/global operating strategy (such as strategic alliance) for the establishment. Design and develop strategy for logistics solutions that can be offered by the establishment.
Technology & technique - Assess the current technology and technique in operating the establishment and set policy for introduction/enhancement of new(er) technology and technique.

The operating arm of an establishment in charge of maximising the asset/fleet of the establishment. Specifically:
Fleet management - Manage a fleet to offer a regular/scheduled/liner or irregular/chartered/tramp service; and design/develop the routing pattern according to senior management's decision. Decide on the timing and (sub-)contractors for maintaining the fleet.
Fleet acquisition & utilisation - Order/purchase/charter-in/ leasing arrangement for the fleet. Also deal with sales/ charter-out/leasing out/disposal/suspension/laid up of the fleet when applicable. Control/allocate space of the fleet where applicable.
Contractors & suppliers - Select and supervise the services provided by (sub-)contractors & suppliers (such as through tendering mechanisms) for maintaining the fleet.

The operating arm of an establishment in charge of maximising the asset/fleet of the establishment. Specifically:
Fleet management - Manage a fleet to offer a regular/scheduled/liner or irregular/chartered/tramp service; and design/develop the routing pattern according to senior management's decision. Decide on the timing and (sub-)contractors for maintaining the fleet.
Fleet acquisition & utilisation - Order/purchase/charter-in/ leasing arrangement for the fleet. Also deal with sales/ charter-out/leasing out/disposal/suspension/laid up of the fleet when applicable. Control/allocate space of the fleet where applicable.
Contractors & suppliers - Select and supervise the services provided by (sub-)contractors & suppliers (such as through tendering mechanisms) for maintaining the fleet.

The operating arm of an establishment in charge of finding out needs of customers, securing the business and serving customers. Specifically:
Sales & marketing - Assess the market/customers demand/ needs and competition environment; recommend and implement sales target, customer relationship strategy, marketing strategy and pricing strategy etc.
Customer service - The business process from initial enquiry, booking, baggage services to arrangement of shipments / tickets, and the related procedure and documentation.

The operating arm of an establishment in charge of technical service. Specifically:
Machinery & equipment - Establish technical indicators and management system for the operation of machinery and equipment.
Contractors & suppliers - Select and supervise the services provided by (sub-)contractors & suppliers for machinery and equipment.
Safety & security - Ensure the operation of machinery and equipment is in compliance with mandatory and inhouse requirements.