Hong Kong’s tourism industry is undergoing a period of considerable transformation, driven by evolving customer expectations, changing service models and shifting manpower needs. The growing demand for personalised travel experiences, experience-led offerings and digital technologies is redefining the skills needed across tourism businesses. Yet employers still face challenges from manpower shortages, professional licensing and certification requirements, and changing workforce preferences.
As the industry capitalises on opportunities from mega events, increasing MICE activities, and government-led tourism initiatives, this update highlights the need to cultivate adaptable, customer-oriented, and digitally capable talent — essential for sustaining long-term competitiveness and driving sustainable growth.

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Hong Kong's catering industry is navigating a tough environment. Changing consumer behaviours, cross-boundary consumption, and mounting costs are forcing businesses to rethink how they operate. Leaner teams, evolving dining preferences, and a pressing need for multi-skilled staff have become the new normal.
Yet amid these challenges, digital technologies and artificial intelligence are creating real opportunities—streamlining operations, enriching customer experiences, and sparking innovation. These shifts are redefining what the workforce needs to look like, reinforcing the importance of upskilling, enhancing job readiness, and driving long-term, sustainable change across the industry.

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Hong Kong’s hotel industry is navigating a dynamic operating landscape shaped by shifting travel demand, rising service expectations and persistent manpower challenges. While large-scale events and family-oriented travel continue to present new opportunities, labour shortages, an ageing workforce and evolving employee expectations are progressively reshaping the sector’s manpower needs.
Meanwhile, the increasing adoption of digital tools and artificial intelligence is transforming workflows, enhancing service delivery and redefining job roles across the industry. In this context, it is increasingly important to strengthen workforce adaptability, leadership capacity and practical skills development in order to sustain service excellence and support the industry’s long-term growth.

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To establish Hong Kong as a leading hub for advanced manufacturing industry, a clear and cohesive strategy must be implemented. This vision depends on building a tailored ecosystem, promoting inclusive economic growth, securing strong government support, and aligning with national strategic priorities. Developing talent across three critical domains is crucial to success:
1) Deep Technical Expertise – Mastery in fields such as artificial intelligence, robotics, and data analytics, including “composite” talent capable of bridging scientific principles with practical engineering.
2) Innovation and Adaptability – The ability to drive research and development and keep pace with rapid technological change.
3) Quality and Compliance – Expertise in quality assurance and global standards to ensure seamless integration into international supply chains. Targeted talent development programmes and cross-sector upskilling initiatives must be closely aligned with these priorities for enabling Hong Kong to secure a competitive position and achieve sustainable, innovation-led economic growth.

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The security services industry is transitioning toward integrated service models that combine traditional guarding with advanced technologies like patrol robots and AI-enabled surveillance . While demand remains strong for security personnel in specialised sectors like data centers and logistics hubs, recruitment is increasingly difficult as 67.2% of security personnel permit holders are aged 51 or above . To maintain service standards, employers have been adopting flexible staffing models and utilising the Enhanced Import Labour Scheme to stabilise operations. However, industry growth is hindered by intense price competition and resident hesitation regarding biometric systems and data privacy . Future resilience depends on upgrading training to include cybersecurity and digital literacy, ensuring the workforce can effectively manage modern, high-security environments while building public trust.

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The transport and logistics industry in Hong Kong is undergoing a paradigm shift, propelled by the convergence of AI, low-altitude economy, autonomous driving technologies and ESG. While the industry continues to face persistent manpower shortages in frontline roles, demand is rapidly pivoting toward new, tech-enabled positions. Specialised skills in AI applications, drone operations, autonomous systems, and ESG practices are now critical. This transformation underscores a pressing need to bridge the gap between emerging technologies and local talent supply. In response, concerted efforts should be made to strengthen talent pipelines, modernise training frameworks, and foster greater synergy between policymakers, educators, and industry stakeholders to equip the workforce for the demands of an increasingly technology-driven era.

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Hong Kong’s fashion and textile industry is moving beyond adaptation to actively redefining its future development trajectory. Global uncertainty, geopolitical shifts and evolving consumer values are reshaping the landscape of the industry, while AI is accelerating new forms of creativity, connectivity, and competitiveness. Supported by deeper integration with the Chinese Mainland and the powerful convergence of AI, e-commerce and sustainable fashion, the industry is progressing towards a sustainability-oriented and value-driven ecosystem. With a competitive, agile, and adaptable talent pool, and enabled by innovation and cross-industry collaboration, the industry is well positioned to transform challenges into opportunities and to further strengthen Hong Kong’s role as a super connector and super value-adder.

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Hong Kong’s insurance industry is undergoing a period of transformation, driven by regulatory developments, technological advancement, and strategic market expansion. The introduction of new accounting and capital regimes is increasing demand for specialised capabilities across actuarial, compliance, and data engineering functions. At the same time, digital innovation, ecosystem development, and demographic trends, most notably an ageing population, are reshaping product design and distribution, while accelerating the need for expertise in data analytics, digital health, and insurance technology.
Closer integration with the Greater Bay Area and alignment with national policy priorities further enhance opportunities for cross-border services and the development of high-quality, customer-centric solutions. To sustain Hong Kong’s position as a leading global insurance hub, a strategic approach to workforce planning is essential. Targeted upskilling in digital and analytical competencies, together with the strengthening of the talent pipeline, will be critical to supporting long-term growth, resilience, and innovation in an increasingly complex operating environment.

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Hong Kong’s accounting sector is undergoing significant transformation driven by market growth and structural change. New international standards, together with enhanced ESG and anti‑money laundering requirements, are expanding the scope and complexity of the profession, while Hong Kong’s role as a financial gateway and family office hub is increasing demand for cross‑border services. These developments are shifting accountants’ roles from traditional compliance to advisory functions, requiring new skills in data analytics, technology application, and sustainability reporting. However, talent shortages and changing career expectations present challenges. This report analyses key factors shaping the sector’s outlook and provides recommendations for the Government, employers, employees, and education institutions to strengthen talent development and support the profession’s long‑term competitiveness.

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Hong Kong is a leading international financial centre undergoing rapid transformation driven by digitalisation, regulatory developments and deeper integration with national strategies. This Manpower Survey Report examines evolving talent needs in the banking and financial industry, identifies emerging skills in areas such as cross‑border finance, digital assets, data analytics and financial technology, and assesses potential skills gaps. It also provides targeted recommendations for the Government, industry and education providers to support manpower planning, talent development and workforce readiness, ensuring the industry remains competitive and future‑ready.

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